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Privacy Policy

This Privacy and Security Policy is governed by our Terms and Conditions. We may periodically make changes to this Privacy and Security Policy which will be included on this page. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often. 

Special note about children 
This Site is not intended for or directed to persons under the age of 18. monteverdepens.com does not sell products for purchase by children. monteverdepens.com sells children’s products for purchase by adults. By registering with this web site, purchasing products from monteverdepens.com or providing monteverdepens.com with any information, you represent to monteverdepens.com that you are 18 years of age or older and that any information you provide to monteverdepens.com about a third party is for a third party that is 18 years of age or older. 

What information do we collect from you? Why? 
We May Collect Information Needed to Contact You Later. If we collect personal contact information (as described below), you may later access and modify it, and remove it from our system. You may also choose simply not to provide your personal contact information at the point of collection. 

We may collect your name, address and phone number 
When you use our web Site, we may request your first and last name, home or other physical address, including your street name and address and name of your city or town, your telephone number or other "real world" contact information. We use this information to complete, support and analyze your purchases from monteverdepens.com and use of the monteverdepens.com web site, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the monteverdepens.comweb site. 

We may collect your email address 
We may request your email address, or other information needed to contact you online. We use it to complete, support and analyze your purchases from monteverdepens.com and use of the monteverdepens.com web site, and to comply with any requirements of law. We use it to respond to any questions you might have and to provide you with information about specials occurring on the monteverdepens.com web site. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the monteverdepens.com website. 

We may collect other kinds of information from you
When you use our web site, we may collect personal information about you described below. You may later access and modify the information, or have it removed. You may also simply choose not to provide your personal contact information at the point of collection; however, if you do not provide such information, we will be unable to complete your purchase. 

We may collect purchase information 
We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the monteverdepens.comweb site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the monteverdepens.com web site. 

Certain exception disclosures 
We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or monteverdepens.com has good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on monteverdepens.com or (2) to protect and defend the property or rights of monteverdepens.com , the users of its website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection. If  monteverdepens.com should ever file for bankruptcy or merge with another company, we may sell the information you provide to us on the monteverdepens.com website to a third party or share your personal information with the company we merge with.  

How do we protect information we collect? 
We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our web site reduce the likelihood of security problems to a level appropriate to the type of data involved. monteverdepens.com servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL’s browser, so that only monteverdepens.com can read a customer’s personal information. 

How long do we keep user information? 
We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely. Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently collected data than for archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies. 

Third party sites 
This Site contains links to third party websites. monteverdepens.com is not responsible for the privacy practices or the content of such websites. Your use of these third party websites is entirely at your own risk. 

Your consent to this policy 

By using the monteverdepens.com web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. Our Terms and Conditions take precedence over any conflicting Policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page which it is your responsibility to review frequently. 

Legal disclaimer
 
This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Privacy and Security Policy is governed by California law, excluding conflicts of law principles. Any legal actions against us must be commenced in California within one year after the claim arose, or be barred.

Customer Service

  • Call us: (818) 704-8888

 

 

Monteverde® refills are not manufactured, licensed or endorsed by the pen manufacturers referred to in this catalog. The trademarks of the pen manufacturer are identified only for the purpose of providing refill compatibility information.

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